Senior Director of Clinical Services

The Organization
Planned Parenthood of Southern New England (PPSNE) is one of the region’s most respected and mission-driven health care organizations, serving communities across Connecticut and Rhode Island through a broad network of health centers and virtual care services. As part of the Planned Parenthood Federation of America (PPFA), PPSNE is committed to advancing reproductive freedom, expanding access to high-quality health care, and ensuring health equity for all people.

PPSNE provides comprehensive sexual and reproductive health care services to more than 60,000 patients annually through 15 health centers and a virtual health center that serves patients across Connecticut and Rhode Island. The organization is recognized for delivering patient-centered, evidence-based care, being a leading provider of sexual and reproductive health education, and as a trusted advocate for reproductive freedom.

PPSNE’s services include family planning, abortion care, primary care, gender-affirming care, HIV prevention and screening, cancer screenings, STI testing and treatment, contraception, wellness care, and community-based health education. Through an unwavering commitment to dignity, belonging, and equity, PPSNE works to reduce disparities in health outcomes and remove barriers to care for historically underserved communities.

PPSNE operates in a rapidly evolving health care and political environment in which reproductive health access has become increasingly critical. The organization has continued to strengthen its regional impact through operational innovation, telehealth expansion, strategic partnerships, community engagement, and investment in patient-centered clinical services.

The Opportunity

Position: Senior Director of Clinical Services
Location: Connecticut and Rhode Island (multi-site regional responsibility)
Reporting Relationship:
Dr. Nancy Stanwood
Chief Medical Officer

Website: www.ppsne.org

Purpose of the Position
PPSNE seeks an experienced, mission-driven licensed clinician who is a healthcare leader to serve as Senior Director of Clinical Services. This individual will provide strategic and operational leadership for clinical services across PPSNE’s health centers, ensuring the delivery of high-quality, equitable, person-centered reproductive and sexual healthcare services.

The Senior Director of Clinical Services will partner closely with the Chief Medical Officer, Medical Director, Clinical Support Team, and operational leaders to oversee clinical practice standards, workforce development, regulatory compliance, clinical quality, and patient experience initiatives across Connecticut and Rhode Island. The role combines clinical leadership, systems thinking, operational excellence, and a deep commitment to health equity and reproductive freedom.

As a key member of the Clinical Support Team, the Senior Director will lead and mentor clinical leaders, guide policy development and implementation, oversee laboratory and clinical coordination functions, and serve as an organizational resource on urgent and ongoing clinical issues. The Senior Director will also maintain active clinical practice and contribute to direct patient care delivery.

The successful candidate will be a collaborative, culturally responsive healthcare leader who thrives in fast-paced environments and demonstrates a strong commitment to social justice, inclusion, and improving health outcomes for historically underserved communities.

The Candidate
Experience and Professional Qualifications
The ideal candidate will be a respected clinical leader who combines operational excellence with a strong commitment to reproductive justice, health equity, and compassionate patient care. They will possess the credibility to lead clinicians and interdisciplinary teams while also driving organizational priorities and systems-level improvements.

This leader will bring emotional intelligence, sound judgment, and the ability to navigate complexity in a fast-paced healthcare environment. They will be highly collaborative, adaptable, and skilled at building trust across diverse stakeholder groups.

The successful candidate will demonstrate:

• A passionate commitment to PPSNE’s mission and values.
• Strong leadership presence with the ability to influence across teams and functions.
• Exceptional relationship-building and communication skills.
• The ability to lead through change and ambiguity.
• A data-informed and outcomes-oriented approach to decision-making.
• Deep understanding of healthcare equity and culturally responsive care delivery.
• Strong operational and organizational management capabilities.
• Comfort balancing strategic leadership with hands-on execution.

The ideal candidate will possess:

Required Qualifications

• Graduation from an accredited Advanced Practice Registered Nurse, Physician Associate, Nurse Midwife, or Medical Doctor (MD or DO) training program with concentration in adult, family practice, or women’s health.
• Current professional certification (ANCC, NCC, ACNM, NCCPA, or MD/DO equivalent).
• Once hired, will require active licensure in Connecticut and Rhode Island.
• CPR certification.
• Minimum of five (5) years of reproductive health experience in direct patient care settings.
• Demonstrated experience leading or supporting multidisciplinary healthcare teams.
• Experience working within regulated healthcare environments requiring strict compliance standards.

Preferred Qualifications

• Minimum of three (3) years of management or supervisory experience.
• Clinical teaching, mentoring, or preceptor experience.
• Experience in ambulatory care, reproductive health, or community-based healthcare systems.
• Experience implementing clinical programs, policies, and operational improvements.
• Familiarity with quality improvement methodologies and healthcare accreditation standards.
• Experience with EHR systems (Epic strongly preferred), healthcare data analysis, and operational reporting.

Skills and Competencies
The successful candidate will demonstrate excellence in the following competencies:

Leadership & Management

• Collaborative and inclusive leadership style.
• Ability to motivate, mentor, and develop high-performing teams.
• Strong organizational and project management skills.
• Effective change management and implementation capabilities.
• Experience clarifying decision-making process and demonstrated judgment in knowing when and how to gather meaningful input.

Clinical & Regulatory Expertise

• Strong understanding of reproductive and sexual healthcare delivery.
• Deep understanding of health inequity and its historical and continued impact on patients, communities, and healthcare systems
• Knowledge of healthcare regulations, accreditation standards, and compliance requirements.
• Experience developing and implementing clinical policies and procedures.
• Ability to manage clinical quality and patient safety initiatives.

Communication & Relationship Building

• Excellent interpersonal, written, and verbal communication skills.
• Demonstrates an ability to work effectively across difference and build trust with a diversity of people.
• Brings a high level of self-awareness, empathy, and humility to interpersonal interactions across all dimensions of difference
• Skilled facilitator and cross-functional collaborator.
• Strong conflict resolution and problem-solving capabilities.

Strategic & Operational Thinking

• Systems-thinking orientation with focus on outcomes and impact.
• Ability to balance strategic priorities with operational execution.
• Strong analytical and data-informed decision-making capabilities.
• Ability to manage multiple priorities and complex initiatives simultaneously.

Equity, Belonging & Cultural Responsiveness

• Deep commitment to belonging and equity.
• Understanding of structural health inequities and their impact on healthcare delivery.
• Demonstrated ability to lead across differences with empathy and humility.
• Commitment to culturally responsive patient care and workplace practices.

Technical & Administrative Skills

• Proficiency with Microsoft Office applications and healthcare technology systems.
• Experience utilizing electronic health records (EHR) systems.
• Strong attention to detail and process management capabilities.
• Ability to travel routinely between health centers and organizational locations.

Compensation Range
The salary range for this position is $132,630–$198,945. Compensation will be commensurate with the successful candidate's qualifications and years of relevant experience.

Apply
To apply, please visit https://jobs.candidate.kornferry.com/go/ext/1A33GT/242